Frequently Asked Questions


Q: What if I want to add or remove a contact to my company profile?

A: To add or remove a contact to your company profile, contact customer service at 855-462-2407 or CustServ@accountingsoftwareconnections.com. Include your company name, contact information, your username/password to verify your identity, and the contact information that you want to add or remove.

Q: What if I want to change the revenue category(s) that I originally selected?

A: To change the revenue category(s) associated with a particular software package, contact customer service at 855-462-2407 or CustServ@accountingsoftwareconnections.com. Include your company name, contact information, your username/password to verify identity, and the State and software package associated with the change. Customer Service will credit you for the remaining leads available for the category(s) previously chosen. Customer service will inform you when to log on to the SP Login page on the ASC website to make your new revenue category selection(s). You must re-register for the software package and select the new category(s). Customer Service will capture the credit card charge before it is processed and adjust it according to the credit. You will receive a receipt and detailed invoice within 24 hours. Note: If your credit is more than the new charge, then you will receive a refund for the difference. If your credit is less than the new charge, then you will be charged for the difference.

Q: What if I want to change the industries associated with my software packages?

A: To change the industries associated with a particular software package, contact customer service at 855-462-2407 or CustServ@accountingsoftwareconnections.com. Include your company name, contact information, your username/password to verify identity, the State and software package associated with the change, and the new list of industries, up to five (5) choices. The change will take effect within 24 hours.

Q: What if I want to change the minimum budget assigned to one of my software packages?

A: To change the minimum budget assigned to a software package, contact customer service at 855-462-2407 or CustServ@accountingsoftwareconnections.com. Include your company name, contact information, your username/password to verify identity, the State and software package associated with the change, and the new minimum budget amount. The change will take effect within 24 hours.

Q: What happens if I’m not matched with a lead?

A: All accounts are proactively monitored on a monthly basis. After a three (3) month period, we will contact you if we observe leads not being distributed to your company or distributed leads not being accepted by your company. We will discuss with you possible reasons for leads not being distributed or leads not being accepted.

Q: What happens if I have not been matched with a lead by the end of the one (1) year contract?

A: All accounts are proactively monitored on a monthly basis. ASC will contact you when we observe leads not being distributed to your company, and we will discuss possible reasons for leads not being distributed. Any credit or refund will be determined on a case-by-case basis. NOTE: Contract term is for one (1) year or until you have accepted the total number of leads associated with your category(s).